IS/IT Infrastructure Support Engineer (Specialist)

Mar 16, 2021

The Infrastructure Support Engineer will be replacing a key member of the team and will be responsible for developing and maintaining the IT infrastructure, provide help desk support for in-office and remote users and maintain and support local IT software. This key role in IT will be influential in the direction the company takes their IT function as he/she will be responsible for the recommendations, support and management of the local IT hardware, licenses and subscriptions for their software.

SUMMARY OF POSITION

• Develop and maintain MichaelSilver IT infrastructure
• Internal help desk support for in-office and remote users
• Management and purchasing of IT equipment and supplies
• ‘Master of all things technology’

TASKS

• Keep IT Inventory up to date and accurate, with appropriate documentation
• Management of licenses and subscriptions for software
• Manage alarm system, key fobs, and cameras
• Maintain and support local IT hardware including the server room and inventory
• Support, update and training for conference rooms and in-room equipment
• Communicate regularly with cloud provider regarding open tickets
• Provide IT support, training, and orientation for new technology users
• Offer troubleshooting, support, and repair when IT equipment or networks malfunction
• Walk users through solutions to solve problems and direct questions to supervisors or specialists when necessary
• Ensure that conference room equipment and software are up to date and functional
• Coordinate and communicate with third party systems and software providers
• Work with dedicated cloud provider on software and hardware issues, changes, and software updates
• Document daily tasks, training, and support sessions to better inform the department and organization regarding IT support needs
• Stay updated regarding new technology through industry news
• Assure all IT activities are performed within the parameters of applicable laws, codes, and regulations
• Help set up, configure and maintain internal SharePoint sites
• Manage Office365 as Global Admin

COMPETENCIES

• Highly skilled with Microsoft Windows / Office 365
• Experience with MS Teams highly desirable
• SharePoint Online proficiency
• Experience with CPA/Accounting Firm systems for instance CCH (Wolters Kluwer) programs such as Practice Management, CaseWare, QuickBooks, ProFX and XCM desirable
• Good knowledge of hardware, scanners, and printers (pcs, printers, docking stations, etc.)
• Good knowledge of video/voice conferencing and communication equipment.
• Experience with IT equipment purchasing.
• Experience with ticketing systems.
• KB (Knowledge Base) documentation experience.
• Basic understanding of Citrix based cloud environments.
• Good understanding of networks and networking equipment
• Good understanding of file server creation and maintenance.
• CompTIA A+ certification desirable
• Cisco Certified Technician (CCT) desirable
• Demonstrates great communication skills, listens carefully, and exercises patience

EDUCATION & EXPERIENCE

• Bachelor’s degree in Computer Science, Data Management, Programming, or equivalent experience required.
• A minimum of five years of progressive responsibilities in IT support, IT development, or IS/IT hardware experience required.

RESPONSIBILITY & AUTHORITY

• Process owner for IT related processes
• All responsibilities and authorities are based on company policy (RACI), other internal documentation and financial attestation instructions
• This position is directly authorized to attest items and sign agreements according to separate routine
• This position has no financial attestation authority

We are proud to offer excellent opportunities for professional career development and a balanced work/life environment. If you are interested in joining the MichaelSilver team, we encourage you to apply.

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