Systems Administrator – Deerfield

Jul 8, 2021

The Systems Administrator will be replacing a key member of the team and will be responsible for developing and maintaining the IT infrastructure, provide help desk support for in-office and remote users and maintain and support local IT software. This key role in IT will be influential in the direction the company takes their IT function as he/she will be responsible for the recommendations, support and management of the local IT hardware, licenses and subscriptions for their software.

SUMMARY OF POSITION

  • Develop and maintain MichaelSilver IT infrastructure
  • Internal help desk support for in-office and remote users
  • Management and purchasing of IT equipment and supplies
  • ‘Master of all things technology’

TASKS

  • Keep IT Inventory up to date and accurate, with appropriate documentation
  • Management of licenses and subscriptions for software
  • Manage alarm system, key fobs, and cameras
  • Maintain and support local IT hardware including the server room and inventory
  • Support, update and training for conference rooms and in-room equipment
  • Communicate regularly with cloud provider regarding open tickets
  • Provide IT support, training, and orientation for new technology users
  • Offer troubleshooting, support, and repair when IT equipment or networks malfunction
  • Walk users through solutions to solve problems and direct questions to supervisors or specialists when necessary
  • Ensure that conference room equipment and software are up to date and functional
  • Coordinate and communicate with third party systems and software providers
  • Work with dedicated cloud provider on software and hardware issues, changes, and software updates
  • Document daily tasks, training, and support sessions to better inform the department and organization regarding IT support needs
  • Stay updated regarding new technology through industry news
  • Assure all IT activities are performed within the parameters of applicable laws, codes, and regulations
  • Help set up, configure and maintain internal SharePoint sites
  • Manage Office365 as Global Admin

COMPETENCIES

  • Highly skilled with Microsoft Windows / Office 365
  • Experience with MS Teams highly desirable
  • SharePoint Online proficiency
  • Experience with CPA/Accounting Firm systems for instance CCH (Wolters Kluwer) programs such as Practice Management, CaseWare, QuickBooks, ProFX and XCM desirable
  • Good knowledge of hardware, scanners, and printers (pcs, printers, docking stations, etc.)
  • Good knowledge of video/voice conferencing and communication equipment.
  • Experience with IT equipment purchasing.
  • Experience with ticketing systems.
  • KB (Knowledge Base) documentation experience.
  • Basic understanding of Citrix based cloud environments.
  • Good understanding of networks and networking equipment
  • Good understanding of file server creation and maintenance.
  • CompTIA A+ certification desirable
  • Cisco Certified Technician (CCT) desirable
  • Demonstrates great communication skills, listens carefully, and exercises patience

EDUCATION & EXPERIENCE

• Bachelor in Computer Science, Data Management, Programming, or equivalent experience required.
• A minimum of five years of progressive responsibilities in IT support, IT development, or IS/IT hardware experience required.

RESPONSIBILITY & AUTHORITY

• Process owner for IT related processes
• All responsibilities and authorities are based on company policy (RACI), other internal documentation and financial attestation instructions
• This position is directly authorized to attest items and sign agreements according to separate routine
• This position has no financial attestation authority

We are proud to offer excellent opportunities for professional growth and accomplishment with a firm culture that encourages involvement in the community and personal success. We have a great work environment and a new office in Deerfield, IL. If you are interested in joining the MichaelSilver team, we encourage you to apply.

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